Privacy policy

Last updated October 26, 2026

This explains what MadLocs collects when you book, why, and who helps us run the booking system.

What we collect

• Your name, mobile number and email.
• Your appointment: the service, loc count, length, add-ons, date and time, and any notes you add.
• Whether you asked for text reminders.
• If you leave a review, your rating, comments and the name you choose to show.

We don't collect your card number. Stripe handles payments, and we only see that a deposit was paid or refunded.

How we use it

• To book, confirm, remind you about, move or cancel your appointment.
• To email you a review request after your appointment, and a reminder when it's time to rebook.
• To email you if you joined the waitlist and a spot opens.

We don't sell your information, and we don't use it for advertising.

Text messages

If you check the text-reminder box, we text you a reminder the day before each appointment. Message and data rates may apply. Reply STOP to stop texts or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Who helps us run the system

• Stripe processes deposits and refunds.
• Vercel hosts the website, and Neon stores bookings.
• Resend sends our emails, and Twilio sends texts if you asked for them.

They only use your information to provide those services to us.

On your device

The site saves your color palette choice and your Retwist Rush best score in your browser. They never leave your device.

Your choices

To see, correct or delete your information, reply to any email we've sent you. We keep booking records as long as needed to run the business and meet tax and accounting rules.