Deposits, cancellations and refunds

Last updated October 26, 2026

Deposit

Online bookings take a $25.00 USD deposit to hold your time. It comes off your total at the appointment, and you pay the rest in the chair. Your time is only held once the deposit goes through.

Moving or cancelling

• Use the link in your confirmation email to move or cancel. More than 24 hours before your appointment, it's free: cancelling refunds your $25.00 deposit to your card, and moving carries it over to the new time.
• Refunds go back to the card you paid with and usually show up in 5 to 10 business days.
• You can move one booking online up to 2 times. After that, contact us.
• Within 24 hours of your appointment, bookings can't be moved online, and cancelling keeps the deposit.

Late arrivals and no-shows

• There's a 15-minute grace period. After that, we may shorten the style or reschedule, and the deposit may be kept.
• Missed appointments without notice keep the deposit.

If we cancel

If we ever have to cancel or move your appointment, you get your full deposit back or carried over, your choice.

Pricing

Prices are in US dollars and depend on the service, your loc count, length and new growth, which you choose when you book. If your hair is very different from what was booked (for example, many more locs), we'll talk about the price before we start.

Questions

To ask about a booking or a refund, reply to any email we've sent you.